Know Before You Go (FAQ’s)

Yvette Hollis 6We kind of like to think we are a place like no other. That’s why, when you check in to Crystal Crane Hot Springs, you may find that you weren’t prepared for what you might find.

Our accommodations are not like that of a glamorous hotel, nor like a dry campground either. We think of ourselves as rustic chic, or “glamporous”! So, because it’s like no other place on earth, we thought we’d answer some of the most common questions about overnight stays at our little high desert oasis.

When is check-in/check-out?

Check in hours are 3pm – 9pm. Sorry, but late check-ins are not accommodated to help ensure the quiet and tranquil hours after 9pm for overnight guests. Check out is 11am.

When can I soak?

Overnight guests are given 24 hour use of the hot spring pond, seven days a week. Day users and bathhouse soakers can soak from 9am – 9pm.

What’s included in my stay?

All overnight guests are given 24/7 access to the hot spring free of charge, use of the camp kitchen, common room, refuge picnic area, bathrooms, showers, BBQ’s, fire pits (when permitted) and free coffee in the Commons. Guests of any of our rental units will be provided with bedding, and guests staying in the waterfront cabins, Sage Inn, Bunkhouse, Cowpoke Inn, Ranch House or 5th Wheel will be provided with towels as well. Towels are also available for rent at our front desk.

What is your alcohol and tobacco policy?

Alcohol is not permitted outside in the public areas and when using the hot spring. No glass containers. All rental units are non-smoking.

What is your nude soaking policy?

Because we are a family-friendly resort, clothing is required in the public pond. However, you can feel free to soak in the nude in any one of our private bathhouse tubs or any of our units that have a private tub.

What is your pet policy?

A handful of our rental units allow for dogs. If you decide to bring a dog, please ensure the dog is leashed when outside, pick up after your dog and be sure to keep the barking at a minimum. No aggressive canines will be permitted on the property.

What is your cancellation policy?

Because our rental units are very limited, there is a mandatory two week cancellation for notice for a full refund. Reservations for the rental units are strongly recommended. Some of our units have a two night minimum stay.

A little additional information helps to make your stay that much more comfortable at Crystal Crane! We hope you enjoy your visit with us!